FAQ

Order Timeline

How long does it take to get my controller?

When checking out, you have the option to select your estimated window of delivery. The delivery windows are 2-4 days, 5-6 days, and 7-10. Rush processing will push you to the front of the production line for the fastest delivery. The Estimated Delivery Window is always the window we are aiming for, however, our website does not account for holidays or orders that include custom text or graphics.

Custom Text or Graphics may delay your controller up to 2 business days.

When will I get my tracking #?

Your tracking # will be sent via e-mail with a tracking link the evening your controller is shipped.

Products

What is the EVIL SHIFT Controller?

Xbox One Tournament Legal Pro Controller Features

Pro Button Remapping

  • All functions are remappable (ABXY-DPAD-BUMPERS-TRIGGERS-THUMBSTICKS)
  • Remap in under 5 seconds! Simply press Windows button + Pro Button then release(rumbles twice)---Press button you want to assign(rumbles once)---DONE! 
  • Note: No tools are required. Remap as you please

Pro Trigger Remapping

  • Remap any function to your triggers
  • Included with all remappable pro controllers at no cost to you

Button Layouts

  • Select between either 2 or 4 pro button layouts
  • Pro buttons will not accidentally intiate like paddle designed controllers. Superior to any other design, exactly the button you're used to pressing

Hairpin Triggers

  • Our Hairpin triggers allow the user to pull the trigger extremely fast, due to the reduced tension
  • By reducing the tension by over 50% you will notice an immediate change in your hairpin trigger finger, guaranteed
  • Note: 100% Compatible with all games, no tools required, simply dominate

Sensitive Buttons 

  • Sensitive buttons replace the rubber squishy ABXY buttons with sharp tactile feedback switches
  • Reducing the travel of the button by over 90% you will notice an immediate difference in your gameplay
  • Initiating button presses are guaranteed faster than your standard controller
  • Note: These buttons are sensitive, familiar to your typical mouse click

Matte Finished Backplate

  • We custom paint each pro controller with an exclusive matte finished grip, designed specifically for gamers who sweat
  • The backplate will increase your overall comfort, grip, and longevity of gameplay

Headset Compatibility

  • All headsets are compatible with our Xbox One Controllers
  • Enhanced bumpers are included, along with the 3.5mm port

Are these tournament / eSports legal?

Yes, our Evil Shift professional gaming controllers are fully tournament legal and approved by MLG. However, the Master Mod is NOT compatible with tournament play.

Are these the latest model controllers for Xbox and PS4?

Yes, we only use the latest controllers released. These have improved components and are designed to improve on older model controllers. We modify the Xbox One S controller (with bluetooth), as well as the Playstation 4 Lightbar (the LED is in the touchpad).

What does the Master Mod® include?

Rapid Fire is designed to increase the rate of fire for single shot and semi automatic weapons. It is also used to reduce your recoil drastically and improving your accuracy.

Adjustable Rapid Fire Create a preferred rate of fire for any weapon.

Tactical Rapid Fire Quickly enable/disable rapid fire between your main and secondary weapon automatically.

Drop Shot is one of the most effective mods. When firing, your character will automatically drop to the floor. This allows you to keep your thumb on the aiming thumb-stick, while firing upon your opponent. All the while you are dropping to the ground, making it extremely difficult for your enemy to hit you.

Akimbo Rapid Fire allows you to have rapid fire on both pistols while dual-wielding two pistols. You can operate both weapons by just pressing the left or right trigger.

Auto-Scope increases the accuracy of your gameplay. When this mod is active your aim will steady immediately.

Auto-Run initiates a run by lightly tapping the left trigger and left thumbstick click when moving in any direction. This feature makes your gameplay experience more fluid and extends the life of your thumbsticks!

Fast Reload shaves significant time off your weapons reloads. Note that only specific weapons are compatible in Call of Duty.

Auto-Spot places a red indicator above your enemies head for you and your team to see. Once activated, the controller will automatically spot opponents with no effort on you end. Battlefield Series compatible only

Gears of War 4

Active Reloads are perfect-every-time and is available for every weapon. Increases bullet damage and reload time significantly. Gears of War Series compatible only

Auto-Mark places an indicator above your enemies head for you and your team to see. Once activated, the controller will perform this action when you aim upon your opponents. Gears of War Series compatible only

Auto-Revive when downed by an enemy, using auto-revive will increase your chance of survival by lengthening your revival time. Gears of War Series compatible only

Will my controller work with new games?

We know that sometimes it is hard to commit to a controller, not only because we have so many great options, but because the gaming industry is always evolving! As new games are released, Evil Controllers research and development team will begin developing new mods and features. Evil Programmers will then create new custom programming specific to those new games. Your Evil Controller can be updated at anytime though, simply contact 1.877.880.3845 to speak with customer service and begin the upgrade process.

What is Adjustable Rapid Fire?

We offer an Adjustable Rapid Fire feature, which allows the user to customize and adjust each individual weapon's rate of fire. Evil's Adjustable Rapid fire gives you thousands of different rates of Rapid Fire to choose from

What's the best way to use the SHIFT paddles?

Paddles can be remapped to any input. The most common use for the SHIFT paddles is to assign them to:
ABXY (XBOX)
Square, Circle, Triangle, X (PlayStation)

By moving the face buttons to the back of the controller you can keep your thumbs on the thumbsticks while utilizing your other fingers for additional actions.

Of course, our paddles can also be remapped to ANY input, so their utility from game to game can change. Experiment with them frequently to find the best way to play.

General

Do you ship worldwide?

Yes, we ship worldwide and in as short as 3 days for delivery via FEDEX.

What does shipping insurance cover?

Shipping insurance covers your package during transit, in the event that your package should get lost or damaged. *Some restrictions apply. Please contact Customer Service for full details*

What are customs, duty, and VAT fees?

International Shipping times are usually 3-6 business days. Once the product has shipped it can take 2-5 business days to arrive.

To be safe, Evil Controllers does declare the package for insurance purposes at the lowest possible value.

Unfortunately, we have no control over customs, duty, and VAT fees, although in the event that these might be applied, they are usually minimal. Evil Controllers is not responsible for these fees.

What is your return policy?

RETURN POLICY

Evil Controllers provides a 14-day trial period to experience your evil controller. If you decide to return your controller, it must be sent back to our facility within 14 days from the date of receipt. Evil Controllers are hand-made to your specifications, therefore a 15% restocking fee may be applied for any item returned unless the item is found to be defective. If there is extensive damage or wear and tear to the controller, the item may have an increased cost in return. Evil iD is a non-refundable service, as the customization process is done uniquely for your controller. When returning a controller that features our Evil ID we cannot refund the cost of the ID nor the cost of the shell. Rush service or shipping insurance is also a non-refundable service. The customer is also responsible for any return delivery charges and any loss or damage to the controller.

REPAIR POLICY

If your Evil Controllers is in need of repair and is outside of warranty, don’t worry, we have you covered. Our standard repair fee is $35 and covers almost every aspect of the controller.

The following scenarios will disqualify your controller for repair:

  • Thumbstick Drift
  • Thumbstick Assembly Damage
  • Severe physical damage to the controller
  • Water Damage
  • Repairs take 2-6 business days to process once they have been received. Accessible controllers may take 1-2 weeks to repair.

    What is the warranty on my controller?

    EVIL LIFETIME WARRANTY

  • Any controller purchased by Evil Controllers will include a lifetime warranty on all electrical components - non-moving parts.
  • EVIL 12-MONTH STANDARD WARRANTY

  • Your controller will be protected against any manufacturer defects for up to 12 months from the date of receipt
  • Customer is responsible for all Shipping charges.
  • EVIL 18-MONTH SILVER WARRANTY

  • If your bumpers break, we will replace them.
  • If your thumbsticks have drift or dead zone, we will repair/replace them entirely.
  • If your controller has any hardware defects we will repair your controller. This includes all hardware modifications performed by Evil Controllers.
  • Your controller will be protected against any manufacturer defects for up to 18 months from the date of receipt.
  • Customer is responsible for all shipping charges.
  • EVIL 24-MONTH GOLD WARRANTY

  • All firmware updates, including new game features will be provided at no cost.
  • If your bumpers break, we will replace them.
  • If your thumbsticks have drift or dead zone, we will repair/replace them entirely.
  • If your controller has any hardware defects we will repair your controller. This includes all hardware modifications performed by Evil Controllers.
  • Your controller will be protected against any manufacturer defects for up to 24 months from the date of receipt.
  • We cover spilling fluids or dropping your controller. Simply utilize our trade-in program for a new controller.
  • 50% trade in value on your old Evil Controller. Pay as low as $74.95 for a new controller. 1-time trade in only.
  • Priority Support
  • Free domestic shipping will be provided via a prepaid label. (Does not cover international shipping.)
  • HOW TO MAKE A REPAIR REQUEST

    Please reach out to us via e-mail at [email protected] and include your name and order number if possible. You can also reach us by text or phone at 1-877-880-3845. An Evil Representative will assist in determining the problem with your controller, as well as directions on how to proceed.

    RETURN POLICY

    Evil Controllers provides a 14-day trial period to experience your evil controller. If you decide to return your controller, it must be sent back to our facility within 14 days from the date of receipt. Evil Controllers are hand-made to your specifications, therefore a 15% restocking fee may be applied for any item returned unless the item is found to be defective. If there is extensive damage or wear and tear to the controller, the item may have an increased cost in return. Evil iD is a non-refundable service, as the customization process is done uniquely for your controller. When returning a controller that features our Evil ID we cannot refund the cost of the ID nor the cost of the shell. Rush service or shipping insurance is also a non-refundable service. The customer is also responsible for any return delivery charges and any loss or damage to the controller.

    PRODUCTION POLICY

    Evil Controllers offers an array of production and delivery times. Upon checkout, you will have the ability to select 4 different tiers of delivery windows. The fastest option is Premium (2-4 days), Expedited (5-6 days), Basic (7-10 days), and Free Shipping (9-12 days). Note that Evil iD/s may extend your production time by 1-2 days, due to the unique customization.

    Will this get me banned?

    No.

    Our controllers will not get you banned. Our mods are not detectable in online play. They do not exploit game software or console software but instead utilize macros or timing windows within popular game titles. Our mods enhance the user experience. Please look at the terms of service for the specific games in which you utilize our features.

    Which currency does the website display?

    Our website always displays the currency as USD (United States Dollar).

    If you are an international buyer the checkout process will not convert to your local currency, it will remain USD.

    Support

    My PS4 Controller Won't Sync with the Console

    At Evil Controllers we only use official stock controllers provided by Sony. These are the same controllers you would buy at your local department store, except with our modifications added to them. Our modifications actually have no effect on the component of your controller that syncs it to your console.

    As a result, if your controller is having issues syncing to your console, we recommend you follow these steps. These steps are what is recommended on a very popular forum thread on Sony's official message board. (The original source will be linked at the bottom.)

    1) First Try This:

    1. Turn off your PS4. (Make sure controller is not plugged in)

    2. Find a paperclip or something to reset controller. (Under the L2 button)

    3. Hold reset button for ten seconds

    4. Press and hold the Playstation button. It should turn your PS4 on

    2) If that doesn't work, Sony has this guide for syncing blue tooth devices:

    http://manuals.playstation.net/document/en/ps4/settings/bluetooth.html

    Players have used this method to restore their controller's connection.

    3) If neither of those methods have worked, we recommend the following, based on feedback provided from PlayStation gamers that have had similar issues.

    1. Turn on your PS4

    2. Once your console is running. Unplug the console from it's power source. We recommend having your console connected to a surge protector and turning off the surge protector rather than pulling the cord from an outlet.

    3. Once the console reboots it will rebuild it's system files. Once this is complete your controllers should now be synced or will be able to sync through the standard methods.

    Here is the Official Sony PlayStation forum that people have used to post and identify these solutions:

    http://community.us.playstation.com/t5/Consoles-Peripherals/PS4-Controller-Won-t-Connect-Please-Help/td-p/42128337/page/23

    My Xbox One Controller Won't Sync with the Console

    At Evil Controllers we only use official stock controllers provided by Microsoft. These are the same controllers you would buy at your local department store, except with our modifications added to them. Our modifications actually have no effect on the component of your controller that syncs it to your console.

    As a result, if your controller is having issues syncing to your console, we recommend you follow the steps provided by Microsoft.

    Here is a direct link:

    http://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-disconnects#2b6e1438d940424d9f32eda356e470d7

    If you need further assistance, please don't hesitate to reach out to us, however those instructions will be the best course of action.

    What is your Repair Policy?

    If your Evil Controllers is in need of repair and is outside of warranty, don’t worry, we have you covered. Our standard repair fee is $35 and covers almost every aspect of the controller.

    The following scenarios will disqualify your controller for repair:

  • Thumbstick Drift
  • Thumbstick Assembly Damage
  • Severe physical damage to the controller
  • Water Damage
  • Repairs take 2-6 business days to process once they have been received. Accessible controllers may take 1-2 weeks to repair.

    Evil Controllers is not responsible for shipping fees on repairs, even if the controller is under warranty. If your controller is under warranty, the repair fee of $35 is waived unless the product has an issue that cannot be repaired or if the controller has been opened or tampered with. In the unlikely scenario that your controller is under warranty, but suffers from an unrepairable scenario. We will offer you a discount on a new controller.

    If you have any additional questions in regards to our repair policy and procedures send an inquiry to our customer service team at 877.880.3845.

    Evil Controllers Features

    Evil SHIFT Paddle Design

    EVIL SHIFT ESPORTS PADDLE DESIGN

    PLAY LIKE A PRO

    PLAY FASTER, LONGER AND MORE INTENSELY WITH OUR REVOLUTIONARY PADDLE DESIGN SYSTEM THAT ALLOWS FOUR ADDITIONAL FINGERS TO RAPIDLY PERFORM COMPLEX MANEUVERS WITH EASE. OUR PADDLES ARE MOUNTED DIRECTLY BELOW WHERE YOUR FINGERS REST PROVIDING INSTANT ACTUATION WITH NO REACHING OR DELAYS. THE SHIFT COMES WITH TWO ERGONOMIC DESIGNS, THE PADDLES HAVING A TILT FEATURE WITH A LARGER SURFACE AREA THAN THE BUTTONS PROVIDING DIRECT FEEDBACK AND MINIMAL SURFACE AREA.

    + MAINTAIN THUMBSTICK CONTROL

    + INCREASE REACTION TIME

    + COMPATIBLE WITH ANY GAME

    SHIFT Paddle Design


    SHIFT Button Design

    SHIFT Remapping Technology

    SHIFT REMAPPING TECHNOLOGY

    REMAP WITH EASE

    WITH IN-GAME REMAPPING WE MAKE BUTTON ASSIGNMENT EASY TO ACHIEVE WITH A SIMPLE BUTTON COMBINATION. WITH NO TOOLS OR SOFTWARE REQUIRED REMAPPING CAN BE DONE IN UNDER FIVE SECONDS AND EVEN IN-GAME. ANY INPUT CAN BE REMAPPED AND OVERWRITTEN

    + REMAP ANY INPUT

    + 15 SAVEABLE PROFILES FOR BUTTON LAYOUTS

    + NO TOOLS OR SOFTWARE REQUIRED

    XBOX - hold windows button, hold desired paddle, release and press desired input to assign the paddle.

    PS4 - hold touchpad, hold desired paddle, release and press desired input to assign the paddle.

    Tactile Buttons

    TACTILE BUTTONS

    PLAY FASTER

    OUR “QUICK-TOUCH” TECHNOLOGY OFFERS ULTRA-SENSITIVE BUTTONS THAT REQUIRE LESS PRESSURE TO ACTIVATE. “QUICK-TOUCH” REDUCES THE DISTANCE OF THE BUTTON TRAVEL, ALLOWING YOU TO PRESS THE BUTTONS ON YOUR EVIL SHIFT CONTROLLER WITH A FRACTION OF THE FORCE REQUIRED FOR STANDARD BUTTONS.

    + TACTILE CLICK AND FEEL

    + INCREASE REACTION TIME

    + COMPATIBLE WITH ANY GAME

    Hairpin Triggers

    HAIRPIN TRIGGERS

    FIRE FASTER

    MILLISECONDS CAN MEAN THE DIFFERENCE BETWEEN A VICTORY OR A DEFEAT IN PRO GAMING TOURNAMENTS. OUR HAIRPIN TRIGGERS LET YOU GRIP IT AND RIP IT BEFORE YOUR OPPONT CAN BY REDUCING THE TENSION OF THE TRIGGER BY OVER 50% INCREASING REACTION TIME AND FIRE RATE WITHOUT LIMITING GAME COMPATIBILITY. OUR TRIGGERS MAINTAIN FULL RANGE OF MOTION ALLOWING THEM TO BE USED IN ANY GAME.

    + FIRE INSTANTLY

    + FAST REBOUND

    + COMPATIBLE WITH ALL GAMES

    Tactile D-Pad

    TACTILE D-PAD

    PLAY PRECISELY

    OUR TACTILE D-PAD PROVIDES THE SOLUTION TO THE EXISTING INACCURATE AND WOBBLY STOCK DESIGN. WE SEPARATE THESE FOUR DIRECTIONAL INPUTS ADDING TACTILE SWITCHES FOR INSTANT AND ACCURATE ACTUATION. PLAY WITH ACCURACY AND PERFORM COMBOS FASTER.

    + FOUR INDIVIDUAL BUTTONS

    + TACTILE SWITCHES FOR SPEED

    + AVOID MISHITS

    Tactile Triggers

    Tactile Triggers provide instant trigger activation with minimal trigger pull, providing a satisfying tactile click. Recommended purely for weapon based games that do not require full range of motion. Not compatible with Driving games or weapons requiring full range of motion.

    Pro Thumbstick Tension

    PRO THUMBSTICK TENSION

    TAKE CONTROL

    AFTER EXPERIENCING OUR PRO THUMBSTICK TENSION, A STOCK THUMBSTICK FEELS A LOT LIKE A LOOSE STEERING WHEEL. PRO TENSION IS OVER TWO AND A HALF TIMES STRONGER THAN A STOCK STICK. SIMPLY PUT, MORE RESISTANCE MEANS TIGHTER CONTROL, SUPERIOR ACCURACY, AND MORE WINS.

    + 2.5X STRONGER THAN STOCK

    + SHOOTER AND DRIVER RECOMMENDED

    + COMPATIBLE WITH ALL GAMES

    Evil Sticks

    EVIL STICKS

    GAIN CONTROL

    INCREASE PRECISION AND ACCURACY FOR UNRIVALED GAMEPLAY WITH OUR INFAMOUS EVIL STICKS. ON-THE-FLY, THEY COME IN THREE SIZES ALL OF WHICH FEATURE WIDER SURFACE AREAS FOR GREATER MANEUVERABILITY AND CONTROL.

    + LARGER SURFACE AREA

    + SUPERIOR CONVEX SHAPE

    + AVAILABLE IN 3 SIZES

    Master Mod®

    MASTER MOD®

    ANNIHILATE THE RULES

    WITH 20 CUSTOMIZABLE SLOTS, 9 ESSENTIAL MODS, AND 1,000 CONTROLLER CUSTOMIZATIONS TO CHOOSE FROM, YOU’LL REVEL IN THE DISTINCT EDGE THAT COMES FROM PLAYING WITH A MASTER MOD®. TAKE SHOOTERS LIKE CALL OF DUTY AND BATTLEFIELD TO AN UNPRECEDENTED LEVEL WITH AN ADVANTAGE SO GOOD – IT’S EVIL.

    + SHOOT FASTER, DEAL MORE DAMAGE

    + ADJUSTABLE SPEEDS

    + ENABLE MULTIPLE MODS AT ONCE


    Mods Included:

    Rapid Fire is designed to increase the rate of fire for single shot and semi automatic weapons. It is also used to reduce your recoil drastically and improving your accuracy.

    Adjustable Rapid Fire Create a preferred rate of fire for any weapon.

    Tactical Rapid Fire Quickly enable/disable rapid fire between your main and secondary weapon automatically.

    Drop Shot is one of the most effective mods. When firing, your character will automatically drop to the floor. This allows you to keep your thumb on the aiming thumb-stick, while firing upon your opponent. All the while you are dropping to the ground, making it extremely difficult for your enemy to hit you.

    Akimbo Rapid Fire allows you to have rapid fire on both pistols while dual-wielding two pistols. You can operate both weapons by just pressing the left or right trigger.

    Auto-Scope increases the accuracy of your gameplay. When this mod is active your aim will steady immediately.

    Auto-Run initiates a run by lightly tapping the left trigger and left thumbstick click when moving in any direction. This feature makes your gameplay experience more fluid and extends the life of your thumbsticks!

    Fast Reload shaves significant time off your weapons reloads. Note that only specific weapons are compatible in Call of Duty.

    Auto-Spot places a red indicator above your enemies head for you and your team to see. Once activated, the controller will automatically spot opponents with no effort on you end. Battlefield Series compatible only

    Gears of War 4

    Active Reloads are perfect-every-time and is available for every weapon. Increases bullet damage and reload time significantly. Gears of War Series compatible only

    Auto-Mark places an indicator above your enemies head for you and your team to see. Once activated, the controller will perform this action when you aim upon your opponents. Gears of War Series compatible only

    Auto-Revive when downed by an enemy, using auto-revive will increase your chance of survival by lengthening your revival time. Gears of War Series compatible only

    Fortnite Mods

    FORTNITE MODS

    EXCLUSIVELY CREATED FOR FORTNITE

    THE ESPORTS INSPIRED DESIGN ALLOWS YOU TO FAST BUILD, WEAPON HOTKEY AND REMAP ANY INPUT TO YOUR PADDLES. MAINTAIN CONTROL OF YOUR THUMBSTICKS 100% OF THE TIME.

    + TAKE COVER AND BUILD LIKE A PRO

    + HOTKEY YOUR FAVORITE WEAPONS

    + JUMP, BUILD, & SHOOT SIMULTANEOUSLY