FAQ

Order Timeline

How long does it take to get my controller?

Each controller is built by hand taking on average 2-5 business days. Evil ID may add 1-2 days. Rush processing will push you to the front of the production line completing your controller in 1-2 days.

When will I get my tracking #?

Your tracking # will be sent via e-mail with a tracking link the evening your controller is shipped.

Products

What is the EVIL SHIFT Controller?

Xbox One Tournament Legal Pro Controller Features

Pro Button Remapping

  • All functions are remappable (ABXY-DPAD-BUMPERS-TRIGGERS-THUMBSTICKS)
  • Remap in under 5 seconds! Simply press Windows button + Pro Button then release(rumbles twice)---Press button you want to assign(rumbles once)---DONE! 
  • Note: No tools are required. Remap as you please

Pro Trigger Remapping

  • Remap any function to your triggers
  • Included with all remappable pro controllers at no cost to you

Button Layouts

  • Select between either 2 or 4 pro button layouts
  • Pro buttons will not accidentally intiate like paddle designed controllers. Superior to any other design, exactly the button you're used to pressing

Hairpin Triggers

  • Our Hairpin triggers allow the user to pull the trigger extremely fast, due to the reduced tension
  • By reducing the tension by over 50% you will notice an immediate change in your hairpin trigger finger, guaranteed
  • Note: 100% Compatible with all games, no tools required, simply dominate

Sensitive Buttons 

  • Sensitive buttons replace the rubber squishy ABXY buttons with sharp tactile feedback switches
  • Reducing the travel of the button by over 90% you will notice an immediate difference in your gameplay
  • Initiating button presses are guaranteed faster than your standard controller
  • Note: These buttons are sensitive, familiar to your typical mouse click

Matte Finished Backplate

  • We custom paint each pro controller with an exclusive matte finished grip, designed specifically for gamers who sweat
  • The backplate will increase your overall comfort, grip, and longevity of gameplay

Headset Compatibility

  • All headsets are compatible with our Xbox One Controllers
  • Enhanced bumpers are included, along with the 3.5mm port

What's Black Matte Rubber Finish?

This is an exclusive rubber designed specifically for gamers to increase comfort, durability, and playability.

Are these tournament / eSports legal?

Yes, our Evil Shift professional gaming controllers are fully tournament legal and approved by MLG. With their ability to remap buttons only, Evil Shift controllers do not break any rules of competition.

What are Sensitive Buttons?

Sensitive Buttons are a Pro Feature that increase your response time by shortening the travel of the ABXY buttons. By reducing their travel distance and using a tactile feedback, you receive an instantaneous response with perfect feedback. These are guaranteed to respond faster than your standard ABXY buttons. Available on Xbox One, PlayStation 4 and Xbox 360 controllers. *not available on Playstation 3

Can all buttons remap to pro buttons?

Yes, you can remap any button to your pro buttons. Xbox One - Triggers|Bumpers|Dpad|ABXY|Thumb-sticks Playstation 4 - Triggers|Bumpers|Dpad|ABXY|Thumb-sticks

What are Hairpin Triggers?

Hairpin Triggers are a pro feature designed to improve your rate of fire, while also allowing for universal game use. We incorporate our own modification designed to initiate a trigger pull at it's earliest point while rebounding with ease. This feature is exclusive to Evil Controllers.

What are Remappable Triggers and Shoulders?

The Xbox One has the ability to reassign any button function to the physical trigger locations.

The Playstation 4 has the ability to reassign any button function to the physical triggers and shoulders locations.

Click here to check out our Pro Controller creator for more

Can you remap the buttons easily?

Yes! Our Pro Controller allows you to remap buttons within seconds. Literally a matter of 3 button presses and you have reassigned your button.

There is no extra hardware required to remap the buttons and they can be reassigned as often as you want.

Click here to see our instructions for our Remappable Feature

Why does my controller rumble when I change my pro buttons?

We designed the controller to give you physical rumble feedback when selecting your pro buttons. This is an exclusive feature to evil and adds to the simplicity of remapping your buttons. The controller will also give you visual LED feedback, along with an audible rumble noise. This is purely to confirm assignment of the pro button.

Is the 3.5mm Headset Jack on the Xbox One controller?

Yes, we only use Xbox One Controller with the newest addition of the 3.5mm headset jack and the improved bumpers.

Do the Xbox One controllers have Enhanced Bumpers?

Yes, we only use Xbox One Controller with the newest addition of the 3.5mm headset jack and the improved bumpers.

What are the pro button layouts?

We currently offer:

Xbox One - 2 or 4 Buttons

Note: The Xbox One Pro Controller also includes remappable triggers

Playstation 4 - 2 or 4 Buttons

Note: The Playstation 4 Controller also includes remappable triggers and shoulders

Click here to check out our Pro Controller creator for more

What Mods do you offer for Gears of War?

For Gears of War Features you will need to purchase our Master Mod for either Xbox One or Xbox 360. On Xbox One our Master Mod includes the following Mods for Gears of War Ultimate (specifically): Rapid Fire Adjustable Rapid Fire Active Reload (Automatic Reload) Auto Mark (Automatic Spot) On Xbox 360 our Master Mod includes the following Mods for Gears of War 3 (specifically): Rapid Fire Adjustable Rapid Fire Active Reload (Automatic Reload) Auto Mark (Automatic Spot) Auto Revive Our Adjustable Rapid Fire will be compatible with the other Gears of War titles available to on those consoles, but for Xbox One our Gears mods work only on Gears of War Ultimate and on Xbox 360 our Gears mods work only on Gears of War 3.

Is it legal to use a modded controller?

Yes it is legal to use a modified video game controller. While we don't condone using it online, it is undetectable and cannot get you banned. Rumors may say otherwise, but then again...would we be here?

What does the Master Mod include?

Adjustable Rapid Fire is designed to increase the rate of fire for single shot and semi automatic weapons. It is also used to reduce your recoil drastically and improving your accuracy.

Drop Shot is one of the most effective mods. When firing, your character will automatically drop to the floor. This allows you to keep your thumb on the aiming thumb-stick, while firing upon your opponent. All the while you are dropping to the ground, making it extremely difficult for your enemy to hit you.

Akimbo Rapid Fire allows you to have rapid fire on both pistols while dual-wielding two pistols. You can operate both weapons by just pressing the left or right trigger.

Auto-Scope increases the accuracy of your gameplay. When this mod is active your aim will steady immediately.

Auto-Run initiates a run by lightly tapping the left trigger and left thumbstick click when moving in any direction. This feature makes your gameplay experience more fluid and extends the life of your thumbsticks!

Fast Reload shaves significant time off your weapons reloads. Note that only specific weapons are compatible in Call of Duty.

Auto-Spot places a red indicator above your enemies head for you and your team to see. Once activated, the controller will automatically spot opponents with no effort on you end. Battlefield Series compatible only

Gears of War Series

Active Reloads are perfect every-time and is available for every weapon. Increases bullet damage and reload time significantly. Gears of War Series compatible only

Auto-Mark places an indicator above your enemies head for you and your team to see. Once activated, the controller will perform this action when you aim upon your opponents. Gears of War Series compatible only

Auto-Revive when downed by an enemy, using auto-revive will increase your chance of survival by lengthening your revival time. Gears of War Series compatible only

What games are compatible?

All major shooters are compatible with our Master Mod. Games in the Battlefield, Call of Duty and Rainbow Six series are compatible. For an up to date list of compatible games, check out our mods page here: http://www.evilcontrollers.com/mods.html

Will my controller work with new games?

We know that sometimes it is hard to commit to a controller, not only because we have so many great options, but because the gaming industry is always evolving! As new games are released, Evil Controllers research and development team will begin developing new mods and features. Evil Programmers will then create new custom programming specific to those new games. Your Evil Controller can be updated at anytime though, simply contact 1.877.880.3845 to speak with customer service and begin the upgrade process.

What is Adjustable Rapid Fire?

We offer an Adjustable Rapid Fire feature, which allows the user to customize and adjust each individual weapon's rate of fire. Evil's Adjustable Rapid fire gives you thousands of different rates of Rapid Fire to choose from

Are these considered cheating controllers?

While you would not be not breaking any laws using a Master Mod controller, only the Evil Shift is approved by Major League Gaming for use in professional eSports tournaments.

General

Do you ship worldwide?

Yes, we ship worldwide and in as short as 3 days for delivery via FEDEX.

What company do you use to ship?

For orders in the United States we use USPS. For international orders we use either Fedex or DHL.

What does shipping insurance cover?

Shipping insurance covers your package during transit, in the event that your package should get lost or damaged. *Some restrictions apply. Please contact Customer Service for full details*

Will the package be delivered to my doorstep?

Our shipping packages will fit in any standard US mailbox, PO Box, or APT box. If your package does not meet the signature requirements then your package will be left in the designated USPS delivery place. If you would like to protect your package with a signature required delivery upgrade. You must select "Signature Required" as an Evil Protection upgrade within our Controller Creator.

What are customs, duty, and VAT fees?

We offer 2 shipping methods: International Priority and International Express.

Priority times are usually 3-5 business days. International express delivery times are usually 1-3 business days.

To be safe, Evil Controllers does declare the package for insurance purposes at the lowest possible value.

Unfortunately, we have no control over customs, duty, and VAT fees, although in the event that these might be applied, they are usually minimal. Evil Controllers is not responsible for these fees.

Do I pay state taxes if I live in Arizona?

Yes, currently states taxes are only applied to orders of billing addresses that are registered in Arizona.

Why does Evil ID delay Express Shipping and/or Rush processing?

Unfortunately due to the customization of the Evil ID we cannot guarantee same day production. Evil ID can potentially add 2-3 more business days to your order timeline. It's definitely worth the wait though.

What are Evil Sticks?

Evil Controllers professional Evil Sticks are for professional gamers and serious players! Evil Sticks have a non-slip grip that protects player's fingers from slipping and makes aiming easier and more accurate with their convex design.Evil Sticks are shorter than PS3 sticks, they give you the best of both worlds: PS3's convex shape, with Xbox 360s thumbstick height. Be warned, once you play with Evil Sticks, its hard to play without them. Evil Sticks are tightly designed to give players "force feedback" and resistance. While the average thumbsticks feels too loose, lacking the tension required for solid accuracy.

What is the Evil D-pad?

Evil has listened to its customers and resolved the long time agonizing issue of the circular d-pad for Xbox 360. Evil Controllers Evil D-pad separates the directional buttons into 4 separate buttons. This is improves accuracy when selecting the needed direction.

What is the Evil Vision?

Evil Vision presents the greatest Xbox 360 controller ever, featuring our revolutionary new Backplate! Why is the Evil Backplate the greatest thing to happen to Xbox? It means an improved controller and longer than ever gameplay! The revolutionary new controller is not only more comfortable, but it is chargeable via USB cord and offers over 20 hours of use. How did we do it? The newly designed Backplate continues to use Microsoft's patented technology, but also contains a rechargeable lithium ion battery.

What is Evil Imaging?

Evil Controllers uses an incredible process known as Water Transfer Printing to "print" your custom controller! This revolutionary process allows us to create one of a kind products with superb quality, far superior to any "wraps" or "stickers" you see on the market.

How do I get sponsored?

Great Question! All of us at Evil Controllers really appreciate your support and we love the idea that you’re interested in becoming a partner or becoming a sponsored player.

For sponsorship consideration please fill out this form:

https://evilcontrollers.zendesk.com/hc/en-us/requests/new?ticket_form_id=131697

Once this form is filled out we will send you a response regarding our interest. If you’re just starting to play competitively or just starting to grow a social network. We will still invite you to become an affiliate. As an affiliate of Evil Controllers you can make money by recommending our products.

To learn about our Affiliate program, click here:

https://www.shareasale.com/shareasale.cfm?merchantID=63393

What's your contact info?

For Domestic US call OR text 480-968-6690 For International calls 1-877-880-3845 Open a support ticket at the top right of your screen or e-mail us at [email protected]

What's your phone number?

You can reach Evil Controllers toll free (within the US) at 877.880.3845. International customers can reach us at 011444809686690.

What are your hours of operation?

Evil Controllers is open from 9-5 Monday through Friday. MST Click here to see current MST

Where is Evil Controllers located?

Evil Controllers is located in Tempe, Arizona. (877) 880-3845 Evil Controllers 2050 E. 5th St. #2 Tempe, AZ 85281

How do I write on my controller?

If you would like to add a graphic or custom text to your controller you will need to do this on the 1st step of our Controller Creator.

https://www.evilcontrollers.com/controller-creator.html

Once you have selected a shell you will see an option appear. On your desktop computer it will be to the left of your selection, on mobile it will be above your selection. The new option is the “Evil ID,” option. This option may not appear if you select a shell option that is not compatible with our Evil ID. On some device the option will still appear, but it won’t allow you to move forward to the Evil ID screen if you are on incompatible shell.

Once you select “Evil ID” as well as a compatible shell, you will have an option to add the Evil ID to the Left or Right Side of your controller.

If you need more assistance please give us a call during business hours. We are open Monday - Friday from 9 AM to 5 PM (Mountain Standard Time.) Our phone number is: (877) 880-3845

What is your return policy?

Your Evil Controller has a 7 day return period, beginning the day that you received your controller! If for whatever reason you have a change of heart and choose to return your Evil Controller, Customer Service must be notified within the 7 day return period, The controller must be returned in like-new condition. Evil Controllers has the right to charge a restocking fee for any product that is received that is not in like-new condition. Evil Controllers will also not refund you the cost of custom graphics or text added to your controller. Evil Controllers is not responsible for the return shipping on refund requested items. Returns after the 7 day period will not be accepted. To inquire about a return please contact Customer Service at 877.880.3845.

What is the warranty on my controller?

Included with your one-of-a-kind controller is a 3-month warranty, the longest in the industry! The included warranty covers parts, modchips, and labor, but not pieces damaged by wear and tear, although these are replaceable for a small replacement fee. For an additional $14.99, you can protect your controller for an additional 12 months with our extended warranty.

The extended warranty must be purchased at the time the controller was purchased.

PLEASE NOTE: Controllers that have been modified to include third-party add-ons not provided by Evil Controllers voids the Evil Controllers warranty and cannot be sent to Evil Controllers for repairs. Your warranty is also voided if the controller is opened for any reason. If you have any issues with your controller, please submit a ticket or give us a call at 1.877.880.3845.

Do the Xbox One controllers have the headset jack?

Yes, we only use Xbox One Controller with the newest addition of the 3.5mm headset jack and the improved bumpers.

Are your controllers compatible with PC gaming?

Yes, our controllers are compatible with PC gaming. You might need to download the PC drivers (http://www.microsoft.com/hardware/en-us/p/xbox-360-controller-for-windows#support) or use a PC dongle for compatibility.

Can you use a 360 controller on PS3 or vice versa?

You can not cross platform consoles and controllers without the use of an adapter.

My controller needs to be repaired, how do I do this?

You can send your controller in at anytime for warranty service. We ask that you contact Customer Service for the repair form. You can reach Customer Service at 877.880.3845 9am to 5pm (MST) Monday to Friday.

Repairs services (depending on services requested) usually take 2-4 business days to complete.

PLEASE NOTE:

Controllers that have been modified to include third party add-ons not provided by Evil Controllers voids the Evil Controllers warranty and cannot be sent to Evil Controllers for repairs. Your warranty is also voided if the controller is opened for any reason. If you have any issues with your controller, please submit a ticket or give us a call at 1.877.880.3845.

Support

My PS4 Controller Won't Sync with the Console

At Evil Controllers we only use official stock controllers provided by Sony. These are the same controllers you would buy at your local department store, except with our modifications added to them. Our modifications actually have no effect on the component of your controller that syncs it to your console.

As a result, if your controller is having issues syncing to your console, we recommend you follow these steps. These steps are what is recommended on a very popular forum thread on Sony's official message board. (The original source will be linked at the bottom.)

1) First Try This:

1. Turn off your PS4. (Make sure controller is not plugged in)

2. Find a paperclip or something to reset controller. (Under the L2 button)

3. Hold reset button for ten seconds

4. Press and hold the Playstation button. It should turn your PS4 on

2) If that doesn't work, Sony has this guide for syncing blue tooth devices:

http://manuals.playstation.net/document/en/ps4/settings/bluetooth.html

Players have used this method to restore their controller's connection.

3) If neither of those methods have worked, we recommend the following, based on feedback provided from PlayStation gamers that have had similar issues.

1. Turn on your PS4

2. Once your console is running. Unplug the console from it's power source. We recommend having your console connected to a surge protector and turning off the surge protector rather than pulling the cord from an outlet.

3. Once the console reboots it will rebuild it's system files. Once this is complete your controllers should now be synced or will be able to sync through the standard methods.

Here is the Official Sony PlayStation forum that people have used to post and identify these solutions:

http://community.us.playstation.com/t5/Consoles-Peripherals/PS4-Controller-Won-t-Connect-Please-Help/td-p/42128337/page/23

My Xbox One Controller Won't Sync with the Console

At Evil Controllers we only use official stock controllers provided by Microsoft. These are the same controllers you would buy at your local department store, except with our modifications added to them. Our modifications actually have no effect on the component of your controller that syncs it to your console.

As a result, if your controller is having issues syncing to your console, we recommend you follow the steps provided by Microsoft.

Here is a direct link:

http://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-disconnects#2b6e1438d940424d9f32eda356e470d7

If you need further assistance, please don't hesitate to reach out to us, however those instructions will be the best course of action.

My rapid fire isn't very fast

Rapid fire will work as well as the specific weapon will allow it, which will vary upon games and even weapons. Example: A single shot pistol in Call of Duty will fire much faster with rapid fire. A single shot pistol in Halo will fire fast, but not as noticeably as the Call of Duty pistol. Adjustable Rapid Fire will allow you to fine tune weapons firing rates, however it's effectiveness is dependent on the in game programming from the game developers.

My controller seems to press buttons on its own

A lot of times users accidentally have mods active without being aware of it. Examples: -You're in game screen and you pull the RT and the screen goes wild. This means you likely have Rapid Fire on and didn't realize it -When you pull the LT, your gaming character aims in and out. This means LT rapid fire is on -When you press X button to respawn, but seconds later your weapon swaps. This means you have fast reload on. When you press X to respawn, it tells the mod to do fast reload which causes the controller to swap weapons momentarily.

My game vehicle won't drive?

You are not able to drive the vehicle with Rapid Fire activated as Right Trigger is the gas operations. Deactivate Rapid Fire temporarily while operating a vehicle. Quick Toggle Mod Off Xbox One/360 - (Hold) Dpad Right + Y (tap) PS4/3 - (Hold) Dpad Right + Triangle (tap)

Why does my weapon swap after I reload?

This signifies Fast Reload is on. Try toggling it off and the weapon will reload properly. If you are trying to use Fast Reload, it means your adjusted timing is off. Please look at our instructions for proper operation of Fast Reload.

My triggers are acting like other buttons?

Sometimes you can accidentally reassign a button function to one or both of your triggers. Read the instruction link below to understand the full remapping potential of your controller.

The Xbox One has the ability to reassign any button function to the physical trigger locations.

The Playstation 4 has the ability to reassign any button function to the physical triggers and shoulders locations.

Click here to check out our Pro Controller creator for more

What if I need a repair?

In the unlikelihood you need a repair to your controller or even a tune up, you're welcome to contact our support team for assistance. Please Submit a Ticket to our staff for expedited service.