Evilcontrollers.com and its subsidiaries provide the materials contained on this web site to our customers and visitors. Evilcontrollers.com requires that all visitors to the Site adhere to the following Terms and Conditions. By accessing the Site and any of its pages, you indicate your acknowledgment and acceptance of the Terms and Conditions set forth below without limitation or qualification. Evilcontrollers.com may revise these Terms and Conditions at any time by updating this posting, which revisions will be binding upon all visitors to the Site. You should, therefore, visit this posting to review these Terms and Conditions from time to time as you visit the Site. For purposes of these Terms and Conditions references to Evilcontrollers.com include its affiliates, directors and employees.

GOVERNING LAWS AND REGULATIONS

User access to and use of the Site is subject to all applicable federal, state and local laws and regulations. Unauthorized use of this system is prohibited and violators can be prosecuted under federal and state laws. Arizona law and Federal law will govern the interpretation and enforcement of these Terms and Conditions.

OWNERSHIP OF MATERIALS

Except as otherwise indicated, this Web site and its entire contents including, but not limited to, the text, information, material, software and graphics contained on this Website, are owned by Evilcontrollers.com and its affiliates. The Materials are protected by copyright, trademark and other intellectual property laws and treaties. Evilcontrollers.com makes no proprietary claim to any third-party names, trademarks or service marks appearing on this Web site. Any third-party names, trademarks, and service marks are the properties of their respective owners. The Materials may not be copied, reproduced, modified, published, uploaded, downloaded, posted, transmitted, or distributed in any way without Evilcontrollers.com's prior written permission. By posting a message or contributing in any way to this Web site, including, but not limited to, sending comments and e-mail, to this Web site, you expressly grant Evilcontrollers.com the right to use in any way, copy, republish or sell your message or other contribution as part of its property. Evilcontrollers.com reserves the right to change, update, discontinue, or restrict or prevent access to this Web site or the Materials at any time without notice.

PRODUCTION POLICY

Evil Controllers offers an array of production and delivery times. Upon checkout, you will have the ability to select 4 different tiers of delivery windows. The fastest option is Premium (2-4 days), Expedited (5-6 days), Basic (7-10 days), and Free Shipping (9-12 days). Note that Evil iD/s may extend your production time by 1-2 days, due to the unique customization.

RETURN POLICY

Evil Controllers provides a 14-day trial period to experience your evil controller. If you decide to return your controller, it must be sent back to our facility within 14 days from the date of receipt. Evil Controllers are hand-made to your specifications, therefore a 15% restocking fee may be applied for any item returned unless the item is found to be defective. If there is extensive damage or wear and tear to the controller, the item may have an increased cost in return. Evil iD is a non-refundable service, as the customization process is done uniquely for your controller. When returning a controller that features our Evil ID we cannot refund the cost of the ID nor the cost of the shell. Rush service or shipping insurance is also a non-refundable service. The customer is also responsible for any return delivery charges and any loss or damage to the controller.

REPAIR POLICY

If your Evil Controllers is in need of repair and is outside of warranty, don’t worry, we have you covered. Our standard repair fee is $35 and covers almost every aspect of the controller.

The following scenarios will disqualify your controller for repair:

  • Thumbstick Drift
  • Thumbstick Assembly Damage
  • Severe physical damage to the controller
  • Water Damage
  • Repairs take 2-6 business days to process once they have been received. Accessible controllers may take 1-2 weeks to repair.

    Evil Controllers is not responsible for shipping fees on repairs, even if the controller is under warranty. If your controller is under warranty, the repair fee of $35 is waived unless the product has an issue that cannot be repaired or if the controller has been opened or tampered with. In the unlikely scenario that your controller is under warranty, but suffers from an unrepairable scenario. We will offer you a discount on a new controller.

    If you have any additional questions in regards to our repair policy and procedures send an inquiry to our customer service team at 877.880.3845.

    Returns can be sent to:
    Returns - Evil Controllers LLC
    2050 East 5th Street #2
    Tempe, AZ, 85281

    Warranty Notice:

    Controllers purchased after 04.01.2019 have one of the following warranties. If your controller was purchased before April 1st of 2019 you can find your warranty information under the header: “Legacy Warranties.”

    EVIL LIFETIME WARRANTY

  • Any controller purchased by Evil Controllers will include a lifetime warranty on all electrical components - non-moving parts.
  • EVIL 12-MONTH STANDARD WARRANTY

  • Your controller will be protected against any manufacturer defects for up to 12 months from the date of receipt
  • Customer is responsible for all Shipping charges.
  • EVIL 18-MONTH SILVER WARRANTY

  • If your bumpers break, we will replace them.
  • If your thumbsticks have drift or dead zone, we will repair/replace them entirely.
  • If your controller has any hardware defects we will repair your controller. This includes all hardware modifications performed by Evil Controllers.
  • Your controller will be protected against any manufacturer defects for up to 18 months from the date of receipt.
  • Customer is responsible for all shipping charges.
  • EVIL 24-MONTH GOLD WARRANTY

  • All firmware updates, including new game features will be provided at no cost.
  • If your bumpers break, we will replace them.
  • If your thumbsticks have drift or dead zone, we will repair/replace them entirely.
  • If your controller has any hardware defects we will repair your controller. This includes all hardware modifications performed by Evil Controllers.
  • Your controller will be protected against any manufacturer defects for up to 24 months from the date of receipt.
  • We cover spilling fluids or dropping your controller. Simply utilize our trade-in program for a new controller.
  • 50% trade in value on your old Evil Controller. Pay as low as $74.95 for a new controller. 1-time trade in only.
  • Priority Support
  • Free domestic shipping will be provided via a prepaid label. (Does not cover international shipping.)
  • Legacy Warranties:

    Legacy Warranties apply to controllers purchased before April 1st 2019

    Here were our available warranties:

  • Basic 3 Month Warranty (Free)
  • 18 Month Warranty ($14.99)
  • 24 Month Warranty ($24.99)

  • These warranties provided the following:

  • Cosmetic Repairs
  • If your controller has any hardware defects we will repair your controller. This includes all hardware modifications performed by Evil Controllers.
  • Your controller will be protected against any manufacturer defects from the date of a receipt up until the warranty end date.
  • Customer is responsible for all shipping charges.

  • Not included in legacy warranties:

  • Thumbstick Repairs
  • Bumper Repairs
  • Water Damage
  • Controllers that have been opened or have experienced excessive force.
  • HOW TO MAKE A REPAIR REQUEST

    Please reach out to us via e-mail at [email protected] and include your name and order number if possible. You can also reach us by text or phone at 1-877-880-3845. An Evil Representative will assist in determining the problem with your controller, as well as directions on how to proceed.

    PLEASE NOTE: Controllers that have been modified to include third-party add-ons not provided by Evil Controllers voids the Evil Controllers warranty and cannot be sent to Evil Controllers for repairs. Your warranty is also voided if the controller is opened for any reason. In addition, our warranty does not cover water damage, thumbstick drift or excessive physical abuse. If you have any issues with your controller, please submit a ticket or give us a call at 1.877.880.3845.

    DISCLAIMER AND LIMITATION ON LIABILITY

    BY USING THIS WEB SITE, YOU ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THIS WEB SITE AND THE INTERNET GENERALLY. THE INFORMATION IS PROVIDED "AS IS," WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND. IN NO EVENT SHALL Evilcontrollers.com BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION ANY SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, AND DAMAGES RESULTING FROM LOSS OF USE, DATA, OR PROFITS, OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE MATERIALS OR ANY HYPERLINKED Web SITE, EVEN IF Evilcontrollers.com OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. This Web site is intended to assist readers by providing resources and editorial information on many products. Evilcontrollers.com will not be responsible for any errors or omissions in the Materials or information provided on this Web site, any articles or postings for hyperlinks embedded in messages, nor for any loss or damage caused by your reliance on information obtained on this Web site or in a hyperlinked site. This Web site provides information based on our editorial content. While Evilcontrollers.com believes such information and advice to be reliable, we make no claims or representations about the accuracy, reliability, timeliness, usefulness or completeness of such information or advice. All information and advice given on this Web site is intended only to assist you with financial decisions. However, by nature such information is broad in scope. Your financial situation is unique and our information and advice may not be appropriate for your situation. Accordingly, Evilcontrollers.com recommends that you get different opinions and seek the advice of your accountant and other financial advisers who are fully aware of your individual circumstances before making any final decisions or implementing any financial strategy. You should not rely on any information or advice you obtain on this Web site. Any reliance by you on any information or advice will be at your own risk. This Web site may provide chat rooms, bulletin boards and other means for the public to contribute information and make statements. Evilcontrollers.com does not make any endorsements of these statements nor representations that the statements are true and accurate. Evilcontrollers.com reserves the right to edit statements made within these forums. We also reserve the right to limit or restrict access to users who abuse these forums. You should be cautious when acting on information provided by contributors to these chat rooms. You should not rely solely upon the information and opinions of the chat rooms or bulletin boards.

    LINKS TO THIRD-PARTY SITES:

    This Web site contains links to third-party sites. These links are provided for convenience purposes and are not under the control of Evilcontrollers.com. Evilcontrollers.com does not make any representations and warranties, express or implied, regarding the content of any of these linked sites. These links do not constitute or imply an endorsement, authorization, sponsorship or affiliation by Evilcontrollers.com with respect to any third party, any third party's Web site, the content of any third party's Web site, or any products or services provided by a third party.

    GOVERNING LAW AND JURISDICTION

    These terms and conditions of use shall be governed by and construed in accordance with the laws of the United States of America and the state of Arizona, without giving effect to any choice of law or conflict of law provision or rule (whether of the state of Arizona or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than the United States or the state of Arizona. By using this Web site, you consent to the jurisdiction of the state and federal courts of Phoenix, Arizona, U.S.A. for any action or proceeding arising under or relating to these Terms of Use, this Web site or the use of, or reliance on, this Web site.

    PRIVACY & SECURITY

    OUR COMMITMENT TO PRIVACY

    Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

    THE INFORMATION WE COLLECT

    The subscribe section of our website allows submission of an email address to be added to our newsletter mailing list.

    If you need to return a product for any reason, including repair, we collect information to allow us to process your return. This information includes the name of the purchaser, email address, phone number, problem description, and return address.

    If you send us an email message or use our contact form we may retain the reply address as a way to correspond with you.

    THE WAY WE USE INFORMATION

    We use the information you provide when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

    We use the information provided on our return/repair form only to complete the return or repair. We do not share this information with outside parties except to the extent necessary to complete the return/repair.

    We use email addresses provided by entering a subscribe request for our newsletter. Such addresses are not used for any other purpose and are not shared with outside parties.

    We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

    Finally, we never use or share the personally identifiable information provided to us in ways unrelated to the ones described above.

    HOW TO ACCESS OR CORRECT YOUR INFORMATION

    You can access all of your personally identifiable information that we collect online by contacting our order desk to request edits to your order or confirmation placed online.

    We use this procedure to better safeguard your information.