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What is the warranty on my controller?

EVIL LIFETIME WARRANTY

  • Any controller purchased by Evil Controllers will include a lifetime warranty on all electrical components - non-moving parts. Thumbstick drift is not electrical and therefore is not covered.

EVIL 12-MONTH BASIC WARRANTY

  • Your controller will be protected against any manufacturer defects for up to 12 months from the date of receipt
  • Customer is responsible for all Shipping charges.
  • Thumbstick drift is not electrical and therefore is not covered.

EVIL 18-MONTH SILVER WARRANTY

  • If your bumpers break, we will replace them.
  • If your thumbsticks have drift or dead zone, we will repair/replace them entirely.
  • If your controller has any hardware defects we will repair your controller. This includes all hardware modifications performed by Evil Controllers.
  • Your controller will be protected against any manufacturer defects for up to 18 months from the date of receipt.
  • Customer is responsible for all shipping charges.

EVIL 24-MONTH GOLD WARRANTY

  • All firmware updates, including new game features will be provided at no cost.
  • If your bumpers break, we will replace them.
  • If your thumbsticks have drift or dead zone, we will repair/replace them entirely.
  • If your controller has any hardware defects we will repair your controller. This includes all hardware modifications performed by Evil Controllers.
  • Your controller will be protected against any manufacturer defects for up to 24 months from the date of receipt.
  • We cover spilling fluids or dropping your controller. Simply utilize our trade-in program for a new controller.
  • 50% trade in value on your old Evil Controller. Pay as low as $74.95 for a new controller. 1-time trade in only.
  • Priority Support
  • Free domestic shipping will be provided via a prepaid label. (Does not cover international shipping.)

HOW TO MAKE A REPAIR REQUEST

Please reach out to us via e-mail at support@evilcontrollers.com and include your name and order number if possible. You can also reach us by text or phone at 1-877-880-3845. An Evil Representative will assist in determining the problem with your controller, as well as directions on how to proceed.

RETURN POLICY

Evil Controllers provides a 14-day trial period to experience your evil controller. To return your controller, it must be sent back to our facility within 14 days from the date of receipt.Evil Controllers are hand-made to your specifications, therefore a 15% restocking fee may be applied for any item returned in used condition.. If there is extensive damage or wear and tear to the controller, the item will be refused for return. Evil iD is a non-refundable service, as the customization process is done uniquely for your controller. When returning a controller that features our Evil ID we cannot refund the cost of the ID nor the cost of the shell. Rush service or shipping insurance is also a non-refundable service. The customer is also responsible for any return delivery charges and any loss or damage to the controller.

PRODUCTION POLICY

Evil Controllers offers an array of production and delivery times. Upon checkout, you will have the ability to select 4 different tiers of delivery windows. The fastest option is Premium (2-4 days), Expedited (5-6 days), Basic (7-10 days), and Free Shipping (9-12 days). Note that Evil iD/s may extend your production time by 1-3 days, due to the unique customization process.

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