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What is the warranty on my controller?

Warranty Notice:

Controllers purchased after 04.01.2019 have one of the following warranties. If your controller was purchased before April 1st of 2019 you can find your warranty information under the header: “Legacy Warranties.”

EVIL LIFETIME WARRANTY

  • Any controller purchased by Evil Controllers will include a lifetime warranty on all electrical components - non-moving parts.

    • EVIL 12-MONTH STANDARD WARRANTY

  • Your controller will be protected against any manufacturer defects for up to 12 months from the date of receipt
  • Customer is responsible for all Shipping charges.

    • EVIL 18-MONTH SILVER WARRANTY

  • If your bumpers break, we will replace them.
  • If your thumbsticks have drift or dead zone, we will repair/replace them entirely.
  • If your controller has any hardware defects we will repair your controller. This includes all hardware modifications performed by Evil Controllers.
  • Your controller will be protected against any manufacturer defects for up to 18 months from the date of receipt.
  • Customer is responsible for all shipping charges.

    • EVIL 24-MONTH GOLD WARRANTY

  • All firmware updates, including new game features will be provided at no cost.
  • If your bumpers break, we will replace them.
  • If your thumbsticks have drift or dead zone, we will repair/replace them entirely.
  • If your controller has any hardware defects we will repair your controller. This includes all hardware modifications performed by Evil Controllers.
  • Your controller will be protected against any manufacturer defects for up to 24 months from the date of receipt.
  • We cover spilling fluids or dropping your controller. Simply utilize our trade-in program for a new controller.
  • 50% trade in value on your old Evil Controller. Pay as low as $74.95 for a new controller. 1-time trade in only.
  • Priority Support
  • Free domestic shipping will be provided via a prepaid label. (Does not cover international shipping.)

    • Legacy Warranties:

    Legacy Warranties apply to controllers purchased before April 1st 2019

    Here were our available warranties:

  • Basic 3 Month Warranty (Free)
  • 18 Month Warranty ($14.99)
  • 24 Month Warranty ($24.99)

    • These warranties provided the following:

  • Cosmetic Repairs
  • If your controller has any hardware defects we will repair your controller. This includes all hardware modifications performed by Evil Controllers.
  • Your controller will be protected against any manufacturer defects from the date of a receipt up until the warranty end date.
  • Customer is responsible for all shipping charges.

    • Not included in legacy warranties:

  • Thumbstick Repairs
  • Bumper Repairs
  • Water Damage
  • Controllers that have been opened or have experienced excessive force.

    • HOW TO MAKE A REPAIR REQUEST

    Please reach out to us via e-mail at [email protected] and include your name and order number if possible. You can also reach us by text or phone at 1-877-880-3845. An Evil Representative will assist in determining the problem with your controller, as well as directions on how to proceed.

    RETURN POLICY

    Evil Controllers provides a 14-day trial period to experience your evil controller. If you decide to return your controller, it must be sent back to our facility within 14 days from the date of receipt. Evil Controllers are hand-made to your specifications, therefore a 15% restocking fee may be applied for any item returned unless the item is found to be defective. If there is extensive damage or wear and tear to the controller, the item may have an increased cost in return. Evil iD is a non-refundable service, as the customization process is done uniquely for your controller. When returning a controller that features our Evil ID we cannot refund the cost of the ID nor the cost of the shell. Rush service or shipping insurance is also a non-refundable service. The customer is also responsible for any return delivery charges and any loss or damage to the controller.

    PRODUCTION POLICY

    Evil Controllers offers an array of production and delivery times. Upon checkout, you will have the ability to select 4 different tiers of delivery windows. The fastest option is Premium (2-4 days), Expedited (5-6 days), Basic (7-10 days), and Free Shipping (9-12 days). Note that Evil iD/s may extend your production time by 1-2 days, due to the unique customization.