Warranty Notice:Controllers purchased after 04.01.2019 have one of the following warranties. If your controller was purchased before April 1st of 2019 you can find your warranty information under the header: “Legacy Warranties.”
EVIL LIFETIME WARRANTY
EVIL 12-MONTH STANDARD WARRANTY
EVIL 18-MONTH SILVER WARRANTY
EVIL 24-MONTH GOLD WARRANTY
Legacy Warranties apply to controllers purchased before April 1st 2019
Here were our available warranties:
These warranties provided the following:
Not included in legacy warranties:
HOW TO MAKE A REPAIR REQUEST
Please reach out to us via e-mail at [email protected] and include your name and order number if possible. You can also reach us by text or phone at 1-877-880-3845. An Evil Representative will assist in determining the problem with your controller, as well as directions on how to proceed.
Evil Controllers provides a 14-day trial period to experience your evil controller. If you decide to return your controller, it must be sent back to our facility within 14 days from the date of receipt. Evil Controllers are hand-made to your specifications, therefore a 15% restocking fee may be applied for any item returned unless the item is found to be defective. If there is extensive damage or wear and tear to the controller, the item may have an increased cost in return. Evil iD is a non-refundable service, as the customization process is done uniquely for your controller. When returning a controller that features our Evil ID we cannot refund the cost of the ID nor the cost of the shell. Rush service or shipping insurance is also a non-refundable service. The customer is also responsible for any return delivery charges and any loss or damage to the controller.
Evil Controllers offers an array of production and delivery times. Upon checkout, you will have the ability to select 4 different tiers of delivery windows. The fastest option is Premium (2-4 days), Expedited (5-6 days), Basic (7-10 days), and Free Shipping (9-12 days). Note that Evil iD/s may extend your production time by 1-2 days, due to the unique customization.