RETURN POLICY

Your Evil Controller may be returned within 14 days.

The controller must be postmarked within 14 days of receipt. The controller must be returned in like-new condition with all items received.

Evil Controllers has the right to charge a restocking fee for any product that is received that is not in like-new condition. Evil Controllers is not responsible for the return shipping on refund requested items.

REPAIR POLICY

If your Evil Controllers is in need of repair and is outside of warranty, don’t worry, we have you covered. Our standard repair fee is $35 and covers almost every aspect of the controller.

The following scenarios will disqualify your controller for repair:

  • Thumbstick Drift
  • Thumbstick Assembly Damage
  • Severe physical damage to the controller
  • Water Damage
  • Repairs take 2-6 business days to process once they have been received. Accessible controllers may take 1-2 weeks to repair.

    Evil Controllers is not responsible for shipping fees on repairs, even if the controller is under warranty. If your controller is under warranty, the repair fee of $35 is waived unless the product has an issue that cannot be repaired or if the controller has been opened or tampered with. In the unlikely scenario that your controller is under warranty, but suffers from an unrepairable scenario. We will offer you a discount on a new controller.

    If you have any additional questions in regards to our repair policy and procedures send an inquiry to our customer service team at 877.880.3845.