If your Evil Controllers is in need of repair and is outside of warranty, don’t worry, we have you covered. Our standard repair fee is $35 and covers almost every aspect of the controller.
The following scenarios will disqualify your controller for repair:
Repairs take 2-6 business days to process once they have been received. Accessible controllers may take 1-2 weeks to repair.
Evil Controllers is not responsible for shipping fees on repairs, even if the controller is under warranty. If your controller is under warranty, the repair fee of $35 is waived unless the product has an issue that cannot be repaired or if the controller has been opened or tampered with. In the unlikely scenario that your controller is under warranty, but suffers from an unrepairable scenario. We will offer you a discount on a new controller.
If you have any additional questions in regards to our repair policy and procedures send an inquiry to our customer service team at 877.880.3845.